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| Integrated FaxBack Solution |
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 Integrated FaxBack Solution
The TPABenefits, Inc. (TPAB) Integrated FaxBack Solution combines a digital interface with data warehousing technology, giving your Providers and Customer Service Representatives a reliable, cost effective FaxBack Service.
TPAB’s Integrated FaxBack Solution eliminates the need for costly computer hardware and internal phone system switching cards by streamlining the service through the TPAB Web Portal Solution. By utilizing an
ASP model that is tied to a National Call Center Network, users no longer receive busy signals during peak traffic hours and service outages are virtually eliminated. Monthly costs are reduced significantly and are based on call volume.
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Here are some of the advantages of using the TPAB Integrated FaxBack solution:
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Telephone – Eligibility/Benefits Verification and Claims Status Look-Up
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Web Based FaxBack Request Interface for Providers and Customer Service
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Direct Interface with the TPAB Web Portal Solution
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Users will never receive a Busy Signal
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Digital Solution for optimal clarity and data transmission
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No Client Hardware Necessary
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Customizable XML Interface
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24/7 Access
The TPAB Integrated FaxBack Solution ushers in a new era of enhanced communication between plan Providers and Third Party Administrators. Providers may now initiate “self-service” FaxBack requests through the TPA’s Web Portal to receive claim status and verification of benefits.
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